Comments on: Identity and Authority: Why the Foundation of Documentation is Changing http://blog.lugiron.com/2009/06/identity-and-authority-why-the-foundation-of-documentation-is-changing/ Helping Companies Grow Happy Users Sat, 20 Feb 2010 20:07:25 +0000 http://wordpress.org/ hourly 1 By: uberVU - social comments http://blog.lugiron.com/2009/06/identity-and-authority-why-the-foundation-of-documentation-is-changing/comment-page-1/#comment-152 uberVU - social comments Fri, 20 Nov 2009 14:20:49 +0000 http://blog.lugiron.com/?p=231#comment-152 <p><strong>Social comments and analytics for this post...</strong></p> <p>This post was mentioned on Twitter by rgoldstand: RT @marascioRT @LugIron: "Identity and Authority. Why the Foundation of Documentation is Changing" http://bit.ly/Vd6XG (plz RT)...</p> Social comments and analytics for this post…

This post was mentioned on Twitter by rgoldstand: RT @marascioRT @LugIron: “Identity and Authority. Why the Foundation of Documentation is Changing” http://bit.ly/Vd6XG (plz RT)…

]]> By: Ellis Pratt http://blog.lugiron.com/2009/06/identity-and-authority-why-the-foundation-of-documentation-is-changing/comment-page-1/#comment-127 Ellis Pratt Sun, 28 Jun 2009 13:31:21 +0000 http://blog.lugiron.com/?p=231#comment-127 <p>I meant to say: A latent pain is becoming a real (i.e. manifested) pain</p> I meant to say: A latent pain is becoming a real (i.e. manifested) pain

]]> By: Ellis Pratt http://blog.lugiron.com/2009/06/identity-and-authority-why-the-foundation-of-documentation-is-changing/comment-page-1/#comment-66 Ellis Pratt Sun, 28 Jun 2009 08:31:21 +0000 http://blog.lugiron.com/?p=231#comment-66 <p>I meant to say: A latent pain is becoming a real (i.e. manifested) pain</p> I meant to say: A latent pain is becoming a real (i.e. manifested) pain

]]> By: Elllis Pratt http://blog.lugiron.com/2009/06/identity-and-authority-why-the-foundation-of-documentation-is-changing/comment-page-1/#comment-65 Elllis Pratt Sat, 27 Jun 2009 20:15:48 +0000 http://blog.lugiron.com/?p=231#comment-65 <p>Actually, I think documentation has had competition for over two years. I think the issue is being talked about so much as present is (a) due to the economic downturn and (b) because solutions are beginning to emerge. A latent problem is becoming a real problem, because we have hope it can be solved.<br><br>Whether Lugiron's product is the solution remains to be seen. I await the announcement with interest. I think Adobe and MadCap are making innovations - I don't blame them for the situation technical communicators are in.<br><br>Also, part of the problem is that technical communicators work in hierarchical organizations where "authority" is key. A tension has arisen because many parts of the Web are collaborative. It may be a tension that will never go away.</p> Actually, I think documentation has had competition for over two years. I think the issue is being talked about so much as present is (a) due to the economic downturn and (b) because solutions are beginning to emerge. A latent problem is becoming a real problem, because we have hope it can be solved.

Whether Lugiron's product is the solution remains to be seen. I await the announcement with interest. I think Adobe and MadCap are making innovations – I don't blame them for the situation technical communicators are in.

Also, part of the problem is that technical communicators work in hierarchical organizations where “authority” is key. A tension has arisen because many parts of the Web are collaborative. It may be a tension that will never go away.

]]> By: marascio http://blog.lugiron.com/2009/06/identity-and-authority-why-the-foundation-of-documentation-is-changing/comment-page-1/#comment-63 marascio Sat, 27 Jun 2009 15:09:30 +0000 http://blog.lugiron.com/?p=231#comment-63 <p>Sarah, <br><br>Thanks for stopping by! I'm a long time JIRA & Confluence customer--Atlassian products are like crack, once you try them you want more :). <br><br>We're not yet talking publicly about what we're up to at LugIron but by reading the blog you can get a good feel for what we're passionate about and the problems that we're trying to solve. I love talking to writers and would be more than happy to discuss our plans in more detail with you directly. I'll send you a message on Twitter. Also, it happens that one of the LugIron founders lives in Sydney, so you two might be able to meet.<br><br>Thanks again for your kind words,<br><br>Louis</p> Sarah,

Thanks for stopping by! I'm a long time JIRA & Confluence customer–Atlassian products are like crack, once you try them you want more :) .

We're not yet talking publicly about what we're up to at LugIron but by reading the blog you can get a good feel for what we're passionate about and the problems that we're trying to solve. I love talking to writers and would be more than happy to discuss our plans in more detail with you directly. I'll send you a message on Twitter. Also, it happens that one of the LugIron founders lives in Sydney, so you two might be able to meet.

Thanks again for your kind words,

Louis

]]> By: Sarah Maddox http://blog.lugiron.com/2009/06/identity-and-authority-why-the-foundation-of-documentation-is-changing/comment-page-1/#comment-62 Sarah Maddox Sat, 27 Jun 2009 08:47:25 +0000 http://blog.lugiron.com/?p=231#comment-62 <p>Hallo there<br><br>Well, this is an intriguing and enticing post - great work! Firstly, it's very thought-provoking and nicely sums up the ideas and agonisings floating around the tech writing community at the moment. Secondly, the very last words are immensely tantalising: "Of course,...tools must evolve for this to happen. At LugIron we think about this every day as we march towards our first product release".<br><br>So I went to your web site to see what tools you're developing, but came away with my desire unsatisfied ;) Would you be able to drop a hint about the type of tool(s) you have up your sleeve? I'd be very interested, and probably a lot of other technical writers would too. Maybe we'd have some useful input to it too?<br><br>Apart from developing brand new tools (which is a great idea and I'm keen to hear more about) there's another path we could take as technical writers: We could look at the "web 2.0" tools that are out there now, and give our input and enthusiasm and skills to steer the development of those tools towards the features we need for technical documentation.<br><br>One obvious example is the wiki. There are a number of brands out there, and a couple have good potential for technical documentation. But they're not all the way there yet. I work on Confluence wiki. In fact, I use very little else at the moment. It's fun, challenging, interesting, frustrating.<br><br>The best part is that wikis are still under very active development. And for the most part, their developers are very much into the "open" philosophy. So it's relatively easy for us to give our feedback and tell them what we want.<br><br>Another tool is Twitter and other micro-blogging platforms. I've recently been playing with Twitter as a medium for release notes. It kind of works, and it's something we could expand on.<br><br>Heh heh come on, spill the beans about your tool ;)<br><br>Cheers<br>Sarah</p> Hallo there

Well, this is an intriguing and enticing post – great work! Firstly, it's very thought-provoking and nicely sums up the ideas and agonisings floating around the tech writing community at the moment. Secondly, the very last words are immensely tantalising: “Of course,…tools must evolve for this to happen. At LugIron we think about this every day as we march towards our first product release”.

So I went to your web site to see what tools you're developing, but came away with my desire unsatisfied ;) Would you be able to drop a hint about the type of tool(s) you have up your sleeve? I'd be very interested, and probably a lot of other technical writers would too. Maybe we'd have some useful input to it too?

Apart from developing brand new tools (which is a great idea and I'm keen to hear more about) there's another path we could take as technical writers: We could look at the “web 2.0″ tools that are out there now, and give our input and enthusiasm and skills to steer the development of those tools towards the features we need for technical documentation.

One obvious example is the wiki. There are a number of brands out there, and a couple have good potential for technical documentation. But they're not all the way there yet. I work on Confluence wiki. In fact, I use very little else at the moment. It's fun, challenging, interesting, frustrating.

The best part is that wikis are still under very active development. And for the most part, their developers are very much into the “open” philosophy. So it's relatively easy for us to give our feedback and tell them what we want.

Another tool is Twitter and other micro-blogging platforms. I've recently been playing with Twitter as a medium for release notes. It kind of works, and it's something we could expand on.

Heh heh come on, spill the beans about your tool ;)

Cheers
Sarah

]]> By: Identity and Authority: Why the Foundati … Writer River http://blog.lugiron.com/2009/06/identity-and-authority-why-the-foundation-of-documentation-is-changing/comment-page-1/#comment-60 Identity and Authority: Why the Foundati … Writer River Tue, 23 Jun 2009 17:43:34 +0000 http://blog.lugiron.com/?p=231#comment-60 <p>[...] Identity and Authority: Why the Foundation of Documentation is Changing Louis Marascio | June 23, 2009 | permalink Tags: communities, social documentation, technical writers   [...]</p> [...] Identity and Authority: Why the Foundation of Documentation is Changing Louis Marascio | June 23, 2009 | permalink Tags: communities, social documentation, technical writers   [...]

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