http://blog.lugiron.com/2009/12/customer-service-phone-v-twitter/ Social Media Analytics Done Right Fri, 23 Apr 2010 22:30:10 +0000 http://wordpress.org/ hourly 1 http://blog.lugiron.com/2009/12/customer-service-phone-v-twitter/comment-page-1/#comment-179 sholarpk Sat, 05 Dec 2009 06:32:06 +0000 http://blog.lugiron.com/?p=324#comment-179 Poor customer service is the luxury of the monopoly or oligopoly. Venting about the slack customer service behavior of such companies on Twitter is not likely to achieve results unless the complaint can be related to an issue about which the regulating authorities are for some reason sensitive. Poor customer service is the luxury of the monopoly or oligopoly. Venting about the slack customer service behavior of such companies on Twitter is not likely to achieve results unless the complaint can be related to an issue about which the regulating authorities are for some reason sensitive.

]]> http://blog.lugiron.com/2009/12/customer-service-phone-v-twitter/comment-page-1/#comment-166 sholarpk Sat, 05 Dec 2009 00:32:06 +0000 http://blog.lugiron.com/?p=324#comment-166 Poor customer service is the luxury of the monopoly or oligopoly. Venting about the slack customer service behavior of such companies on Twitter is not likely to achieve results unless the complaint can be related to an issue about which the regulating authorities are for some reason sensitive. Poor customer service is the luxury of the monopoly or oligopoly. Venting about the slack customer service behavior of such companies on Twitter is not likely to achieve results unless the complaint can be related to an issue about which the regulating authorities are for some reason sensitive.

]]> http://blog.lugiron.com/2009/12/customer-service-phone-v-twitter/comment-page-1/#comment-164 ioTag.com Blog Tag » Customer service: phone-based versus Twitter #fail tag | The … Fri, 04 Dec 2009 23:06:20 +0000 http://blog.lugiron.com/?p=324#comment-164 <p>[...] post:  Customer service: phone-based versus Twitter #fail tag | The … Comments [...]</p> [...] post:  Customer service: phone-based versus Twitter #fail tag | The … Comments [...]

]]> http://blog.lugiron.com/2009/12/customer-service-phone-v-twitter/comment-page-1/#comment-163 Tweets that mention Customer service: phone-based versus Twitter #fail tag | The LugIron Software Blog -- Topsy.com Fri, 04 Dec 2009 22:53:11 +0000 http://blog.lugiron.com/?p=324#comment-163 <p>[...] This post was mentioned on Twitter by LugIron Software, Louis Marascio. Louis Marascio said: How many #fail hashtags does it take to get some service around here? :) http://bit.ly/8M3ypr (via @LugIron) [...]</p> [...] This post was mentioned on Twitter by LugIron Software, Louis Marascio. Louis Marascio said: How many #fail hashtags does it take to get some service around here? http://bit.ly/8M3ypr (via @LugIron) [...]

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