Week-end Link Roundup
Here’s a group of links I found useful this week while reading about social support communities, and community growth and management. Some are new, some are old, all are borrowed. Enjoy.
Creating Customer Communities « Dachis Group Collaboratory | Social Business Design
Our key recommendation, … was to move away from customer community building being a specialist activity … by a small group of staff … towards involving the whole company in both learning from customer engagements online and contributing, … to customer focused community engagement activities.
10 Rules for Increasing Community Engagement
List of how-to rules for engagement, comments, conversation, you name it. Written with a journalism bent, it seems, but universal truths are well, universal.
What does a community manager do? | FreshNetworks Blog
…”community managers should be managing the work of moderators, possibly even moderation software, not doing all the grunt work themselves.”
I noticed that “advocate” is the biggest word in the tag cloud in the post. Makes me like the post all the more.
EXCLUSIVE: Screenshots of Twitter’s New Contributors Feature
The Contributors feature, doled out to a very tiny group of trusted partners, is — according to Twitter (Twitter) — ”one of several in development; some of them will be visible to regular users and some of them will not.
This feature is an exciting development for Twitter. Starbucks appears to be one of the first users in the early rollout.
-->