Calling All Community Managers, Come In Community Managers
Here at LugIron, besides working on these freshly baked updates, we’re working on a book with case studies for successful enterprise communities. It’s a focused study of communities for specific purposes, similar to my book about using the social web for documentation. Our goal is to interview community managers in the enterprise, especially those who are actively engaging in specific tasks like customer or technical support, sales, marketing, education, and so on. We want to know the favorite value measures, performance indicators, and so on, for social communities, forums, blogs, or social tools like Twitter or Facebook.
In return, we plan to distribute the book far and wide, and we will ensure that participants get a copy. Eventually, we’ll also work on a collection of interviews with the consistent contributors that make a community hum, so keep your super stars in mind to nominate later in 2010.
If you’d like to participate, please leave a comment or contact me directly (email Anne @ LugIron). You can also contact me through Twitter, @annegentle.
It’s a great project and I hope you’ll forward this request on to your favorite community managers.
-->