Customer Service with Social Media: Video Collection
Guy Stephens, a Customer Knowledge Manager known as @guyatcarphone on Twitter, has done an excellent job of what I like to call “content curation.” He created this new Youtube collection of videos of interviews with people who know about customer service with social media. Guy maintains a blog called “being guy.” Don’t miss an interview with Guy on Digitally Engaging.
Most of the videos are less than 8 minutes, and watching these interviews is a great way to learn how companies are providing customer service with Twitter, responding to bloggers, and generally using Web 2.0 tools for customer service. One of my favorites was this interview with Frank Eliason, the brave person behind the @comcastcares Twitter account.
The collection contains a good mix of interviews, slideshows behind interviews, and screencasts of different toolsets for this line of work.
-->