The LugIron Software Blog

Relationships are everything in a large company like IBM. I enjoyed reading this Interview with Rawn Shah, Practice lead with the Social Software Adoption team in IBM. My favorite question and answer is the last one: Q: What advice would you have for a beginning community manager? Community management is both a learnable skill and a personality trait. [...]

Technorati Tags: Collaboration, community, internal, networking

In a previous post I mentioned that an engaged user, a customer who engages with a company providing them input, feedback, and insight, is more valuable than a passive user. This post by Larry Hawes over at the Gilbane Group Blog is interesting because it discusses a recent study by IBM of data from 400,000 [...]

Technorati Tags: Collaboration, CommunityBuilding, CustomerEngagement, SocialCustomers, SocialNetworks, TechnicalWriter, TechnicalWriting

In the United States today is [Administrative Professional's Day](http://en.wikipedia.org/wiki/Administrative_Professionals%27_Day), also known as Secretary’s Day, in less politically correct circles. These hardy folks work day by day to make our jobs easier, and you probably take for granted one particular task that they take on. How many documents do you write and collaborate on in any [...]

Technorati Tags: AdministrativeAssistants, Collaboration, DocumentCollaboration, WordCollaboration, WordTrackChanges