The LugIron Software Blog

Community analytics and social media metrics spur heated debate in many circles. In fact, at SXSW Interactive in 2007, the Social Media Metrics panel had attendees and chatroom users revolting. I was there and hardly knew what to make of the uprising at the time, but in hindsight, I can see how important the information [...]

Technorati Tags: building community, community, community management, measure

Here’s a group of links I found useful this week while reading about social support communities, and community growth and management. Some are new, some are old, all are borrowed. Enjoy. Creating Customer Communities « Dachis Group Collaboratory | Social Business Design Our key recommendation, … was to move away from customer community building being a specialist [...]

Technorati Tags: community, community management, Customer Support

In early 2000, Warner Brothers released a film based on Catherine Ryan Hyde’s novel, Pay it Forward. It tells the story of a young teenager who is challenged by a teacher to do something that makes a difference in the world. The boy ends up committing three acts of kindness, expecting nothing in return other [...]

Technorati Tags: altruism, community, community building, community management, egoism, motivation, reciprocity, reputation