The LugIron Software Blog

As “Avatar” director James Cameron said to The Sun recently, “My reputation probably was deserved at one point” for being an intense person to work with, apparently. But what about building a reputation for being helpful, or a reputation for being knowledgeable? Reputations are built every day using the social tools on the web such [...]

Technorati Tags: customer service, Customer Support, movie, persona, reputation, service, social, social support communities, ssc, support

Just do a search for customer service #fail on Twitter any given time of the day and you’ll see customers complaining about a failure in service. Take this one from a Toyota customer for example. She loves her vehicle, but hates the service. Or how about this one from a Best Buy customer on hold on [...]

Technorati Tags: conversation, customer service, Customer Support, hashtag, software, support, technical support, Twitter