The LugIron Software Blog

I came across this very interesting post by Paula Stern over on the WritePoint Staff Blog. Paul very clearly identifies the growing challenge for technical writers that I discussed in my previous post, Growing Happy Users–One Customer at a Time. The traditional “product manual” is going the way of the dinosaur because users are being [...]

Technorati Tags: CommunityBuilding, InformationDeveloper, InteractiveDocumentation, TechnicalWriter, TechnicalWriting, UserEngagement

Technical writing is a profession in transition. The way companies think of, use, and manage the people who help users make sense of and use products is absolutely changing. A lot of companies have started to use the term “information developer” to describe their technical writing positions. I don’t really care what label the profession [...]

Technorati Tags: CommunityBuilding, InformationDeveloper, TechnicalWriter, TechnicalWriting, UserEngagement