From Technical Writer to User Engagement Specialist?
Posted in Technical Writing, User Communities on April 24th, 2009 by Louis Marascio – View Comments
I came across this very interesting post by Paula Stern over on the WritePoint Staff Blog. Paul very clearly identifies the growing challenge for technical writers that I discussed in my previous post, Growing Happy Users–One Customer at a Time. The traditional “product manual” is going the way of the dinosaur because users are being [...]