The LugIron Software Blog

As “Avatar” director James Cameron said to The Sun recently, “My reputation probably was deserved at one point” for being an intense person to work with, apparently. But what about building a reputation for being helpful, or a reputation for being knowledgeable? Reputations are built every day using the social tools on the web such [...]

Technorati Tags: customer service, Customer Support, movie, persona, reputation, service, social, social support communities, ssc, support

In early 2000, Warner Brothers released a film based on Catherine Ryan Hyde’s novel, Pay it Forward. It tells the story of a young teenager who is challenged by a teacher to do something that makes a difference in the world. The boy ends up committing three acts of kindness, expecting nothing in return other [...]

Technorati Tags: altruism, community, community building, community management, egoism, motivation, reciprocity, reputation