Quantifying the Value of Social Connections
Posted in User Communities on April 23rd, 2009 by Louis Marascio – View Comments
In a previous post I mentioned that an engaged user, a customer who engages with a company providing them input, feedback, and insight, is more valuable than a passive user. This post by Larry Hawes over at the Gilbane Group Blog is interesting because it discusses a recent study by IBM of data from 400,000 [...]