Customer Service: Phone-based Versus Twitter #fail Tag
Posted in General on December 4th, 2009 by Anne Gentle – View Comments
Just do a search for customer service #fail on Twitter any given time of the day and you’ll see customers complaining about a failure in service.
Take this one from a Toyota customer for example. She loves her vehicle, but hates the service. Or how about this one from a Best Buy customer on hold on [...]