The LugIron Software Blog

D-Link is releasing a new router and David Pogue wrote a review (free registration required) in his weekly column. Unfortunately for D-Link, it’s probably not the kind of review they were hoping for. Pogue’s column is titled “A Router So Complete, and Vexing”. He was generally positive on the idea of a combined router, home backup [...]

Technorati Tags: DocumentationSucks, TechnicalWriting, UserCenteredDesign, UserExperience

Most often, documentation is a post-mortem: “Here is feature X, this is what it does, this is how you use it.” The value of documentation shouldn’t always be about writing about what a product does and product teams should realize that the process of writing the documentation can and should impact the design of the features. [...]

Technorati Tags: OnlineDocumentation, OnlineHelp, TechnicalWriter, TechnicalWriting, UserCenteredDesign, UserEngagement